top of page

Privacy Policy


Effective Date: 5/20/25

Heart of the Matter Therapy (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, services, and SMS communications.

1. Information We Collect

We may collect the following information from users:

  • Personal Information such as your name, email address, phone number, and any other information you provide when contacting us or booking services.

  • Communication Data including messages sent through our site or SMS communications (e.g., appointment reminders).

  • Usage Data including IP address, browser type, and interactions with our website for analytics and site performance.

2. How We Use Your Information

We use your information to:

  • Provide and manage therapy services.

  • Communicate with you about appointments, services, and updates (including via SMS).

  • Improve our website and services.

  • Comply with legal and ethical obligations.

3. SMS/Text Messaging

By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.

By opting in to receive SMS messages from Heart of the Matter Therapy, you agree to receive texts related to appointment scheduling, reminders, service updates, or other relevant information.

  • Message frequency varies based on your interaction.

  • Message and data rates may apply.

  • You have the right to opt out of receiving text messages from Heart of the Matter Marriage Counseling at any time. To opt-out, you can reply “STOP” to any text message you receive from us.

We do not share your SMS opt-in data or consent with third parties for marketing or promotional purposes.

4. Sharing of Personal Information

We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.

We may share your information only:

  • With third-party service providers who help us operate our practice (e.g., appointment software, HIPAA-compliant messaging platforms).

  • If required by law, subpoena, or regulatory obligations.

  • To protect the rights, safety, or property of Heart of the Matter Therapy or others.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Rights and Choices

You may opt out of communications at any time, including SMS, by following opt-out instructions or contacting us directly. You may also request access, correction, or deletion of your personal data.

7. Children’s Privacy

Our services are intended for individuals age 18 and older. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your information, please contact us at: HeartoftheMatterTherapy@Outlook.com or at (970) 335 – 9190.

bottom of page